GENERAL QUESTIONS

We adhere to the highest industry standards to protect your personal information when you checkout and purchase from our online store. We use a secure encryption service to process all payments. We also offer ApplePay and ShopPay. Your credit card information is encrypted during transmission using Secure Socket Layer (SSL) technology, which is widely used on the Internet for payment processing. Your credit card information is only used to complete the requested transaction and is not stored thereafter.

We accept all major credit/debit cards and paypal. You can see the full list of suppliers we accept at the bottom of the page.

Once your payment has been confirmed, you will receive a confirmation email from us with the full summary of your order.

Thanks to our suppliers, this allows us to manufacture our products in the destination country. Items sold can be produced and shipped locally, with no minimum order. Fast, smart and greener.

A sustainable value chain. By working locally, you support local communities. We are continuously working to make our value chain even more sustainable by setting high standards, monitoring and developing our suppliers who may be subject to site inspections. High sustainability demands on suppliers. A rigid and effective compliance process to minimize risks in the supply chain. Suppliers may be subject to on-site inspections.

Our advanced printing cloud technology provides access to the latest and most efficient printing technologies. Our standard process is the direct-to-garment (DTG) printing method, a textile printing process using specialist aqueous inkjet technology. It is the equivalent of digital printing for paper and is ideal for printing on demand on cotton.

If you cannot find the answer to your question, please go to our Contact page by completing and sending our form for this purpose.


JERSY is a brand that offers textile products ranging from t-shirts to hoodies for babies, children, women, men, but also personalized accessories to customers around the world through our international shipping service. You can find out more on our About Us page.

ORDER

Any cancellation is subject to situation. As we strive to provide the fastest processing and delivery times, if the product has already left the warehouse we cannot cancel.

Unfortunately, we are unable to refund shipping costs as we use third party suppliers to safely deliver our products to you.

If there is anything wrong with your product, let us know within 3 business days of receiving your item. Additional information can be found in our refund policy.

Once payment is cleared, 99% of orders leave our fulfillment center within 2-3 business days.

DELIVERY

Our average delivery time is 7 to 20 business days depending on your location. It's often much quicker, we just like to be honest with our customers!

Below are the countries where we deliver, and a map of the production units by clicking here

EUROPE, MIDDLE EAST and AFRICA :

Austria,Belgium, Czech Republic, Denmark,Germany, Greece, Ireland, Italy, Netherlands, Norway, Poland, Portugal, South Africa, Spain, Sweden, Switzerland, Turkey, United Arab Emirates, United Kingdom.

France (Metropolis and Guyana, New Caledonia, La Réunion, La Martinique, Guadeloupe, Mayotte, French Polynesia, Saint Martin, Saint Barthelemy, French Guiana, Wallis and Futuna, French Southern Lands).


ASIA PACIFIC :

Australia, China, India, Japan, Korea, Malaysia, New Zealand, Singapore

AMERICAS:

Brazil, Canada, Chile, Mexico, United States.